Effective Date: 13/12/2024
At Total Durable LLC, we are committed to protecting your privacy while offering a seamless shopping experience. This policy explains how we collect, use, and share your information when you visit our website, purchase our products, or register for a warranty.
Who We Are
We are Total Durable LLC, a company specializing in high-quality shower heads and soap dispensers. Our products are available on our website (https://totaldurable.com), eBay, and Amazon.
Information We Collect
- Personal Information
- For Purchases and Warranty Registration: Full name, email address, marketplace name (if purchased on Amazon or eBay), order ID, and order date.
- Optional: Other details you provide for personalized customer support.
- Website Interaction
- Comments: We collect the data in the comment form, IP address, and browser details to combat spam.
- Cookies: Used to save your preferences for a more convenient browsing experience.
- Payment Data
- Payments on our website are processed through Stripe. We do not store payment details.
How We Use Your Information
- To process orders and register product warranties.
- To respond to inquiries or complaints.
- To send offers, promotions, or updates about our products.
- To comply with legal obligations or requests from law enforcement agencies.
- To analyze and improve our products and website experience.
Sharing Your Information
We may share your data in the following instances:
- Payment Processing: With Stripe, subject to its privacy policy.
- Legal Compliance: With law enforcement agencies or regulators if required.
- Marketing and Analytics: To improve customer experience and engagement.
Your Rights
You have the right to:
- Access and request an export of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for data processing related to marketing activities.
To exercise these rights, email us at customercare@totaldurable.com, and we’ll assist you promptly.
How Long We Keep Your Data
- Warranty Registrations: Retained for one year plus an administrative period as needed.
- Comments and Interactions: Retained indefinitely unless requested for deletion.
Return and Refund Policy
For details on how we handle product returns, refer to our Return Policy.
Cookies
Our site uses cookies to:
- Save login preferences and screen display settings.
- Offer personalized experiences during your visits.
- Analyze website performance and traffic.
Security
We implement industry-standard security measures to protect your data. However, please be cautious as no online transmission is entirely secure.
Updates to This Policy
We may update this policy as needed. Changes will be posted here, and continued use of our services indicates acceptance of the revised terms.
Contact Us
For questions or concerns about your privacy, contact us:
Email: customercare@totaldurable.com
Website: https://totaldurable.com
Thank you for trusting Total Durable LLC!