At Total Durable, we prioritize your satisfaction and aim to deliver top-quality products. If you receive a damaged or defective item, we’re here to help with our simple return process:
Eligibility for Returns and Refunds
- Damaged or Defective Products:
If your item arrives damaged or defective, you are eligible for a full refund or replacement within 30 days of delivery.
Return Process
- Initiate a Return:
- Contact us at customercare@totaldurable.com within 30 days of receiving your order.
- Provide clear photos and videos of the product showing the damage or defect.
- Approval and Instructions:
- Once your return request is reviewed and approved, we will provide you with detailed return instructions.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the product is confirmed to be defective or damaged.
Refund Process
- Refunds are processed within 7 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method used at checkout.
We’re committed to making this process smooth and transparent for you. If you have any questions, don’t hesitate to reach out to us!